Terms of service

Terms and Conditions of Service

PREAMBLE

  1. These general terms and conditions of sale are agreed between Tomás António da Silva Machado, with tax domicile at Rua Professor Sebastião António Morão Correia A86 4º Direito, tax identification number 266198066, hereinafter commercially referred to by its brand StarAxe Vault, owner of the website www.staraxevault.com and the email address staraxevault@gmail.com, and persons wishing to make purchases through the website www.staraxevault.com, hereinafter referred to as the “User”.
  2. The parties agree that purchases made through the website www.staraxevault.com will be governed exclusively by this contract, excluding any conditions previously available on the website.

ARTICLE 1. PURPOSE

  1. These general terms and conditions of sale aim to provide and define all information necessary for the User regarding the methods of ordering, sale, payment, and delivery of purchases made on the website www.staraxevault.com.
  2. These terms govern all steps necessary to place an order and ensure the order is tracked between the Contracting Parties.

ARTICLE 2. ORDERS AND BILLING

  1. The User places their order by completing the purchase process presented on the website www.staraxevault.com, adding the product(s) or service(s) they wish to order to the shopping cart.
    To submit their order, the User must:
    • a) Register on the website www.staraxevault.com (or proceed as a guest), providing the information requested.
    • b) Log in (if they chose to create an account, providing the email and password combination chosen).
    • c) Complete the information and choose the options available throughout the checkout process (delivery and billing address, shipping method, payment method, as well as the tax ID and name they wish to appear on the invoice for tax purposes).
  2. The User’s final confirmation of the order is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the contract thus concluded.
  3. StarAxe Vault will honor orders received online only up to the limit of available stock. In the absence of product availability, StarAxe Vault undertakes to inform the User as soon as possible.
  4. The details on the invoice are the sole responsibility of the User. The invoice is issued automatically after payment confirmation and, once issued, cannot be reissued with changes.
  5. Orders are valid for 1 day, unless the order is placed under a promotional campaign that sets a different deadline. If payment is not received within that period, the order will be cancelled and neither the stock nor the price can be guaranteed.

ARTICLE 3. PAYMENT

  1. On the website www.staraxevault.com, StarAxe Vault makes the following payment methods available to the User:
    • a) MB WAY
    • b) Multibanco (Entity and Reference)
    • c) Credit / Debit Card (Visa, Mastercard)
    • d) Shop Pay

ARTICLE 4. PRICES

  1. Prices are understood to be in Euros, with taxes and duties included, taking into account the VAT in effect on the date the order is paid.
  2. If a clear computer or technical error occurs in the price of a product, the User will be informed immediately and may choose to receive their order (by paying the correct difference) or to cancel it with a full refund.
  3. Whenever an item is on sale, the type of sale (clearance, promotions, or liquidation), the percentage discount, and the duration are stated, in strict compliance with applicable law.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

  1. Shipping costs are added to the order, calculated at the end of the purchase process based on weight, the order’s destination, and the selected carrier’s rates.
  2. All products will be shipped through CTT (Correios de Portugal) or a similar carrier contracted for this purpose.
  3. Products are generally dispatched within 48 business hours after payment for the order is received. Shipments and deliveries are only made on business days.
  4. Shipments to mainland Portugal and the Islands are mostly made using the Correio Registado or Correio Azul methods.
  5. For international shipments (within and outside the EU), delivery is made via International CTT or an equivalent carrier.
  6. StarAxe Vault guarantees secure packaging and registered shipping of orders. However, it is not responsible for delays caused exclusively by strikes, weather events, or customs holds that are entirely beyond the brand’s control.

ARTICLE 6. RIGHT OF WITHDRAWAL

  1. The User has the right to withdraw from this contract within 14 calendar days, without needing to state any reason, in accordance with current Portuguese legislation for electronic commerce (Decree-Law No. 24/2014).
  2. The period for exercising the right of withdrawal expires 14 days from the day after the day on which the User (or a third party indicated by them, other than the carrier) takes physical possession of the goods.
  3. In order to exercise their right of withdrawal, the User must notify StarAxe Vault of their decision to withdraw through an unambiguous statement sent to the email address indicated in the Preamble.
  4. In the event of withdrawal from this contract, the full amount paid for the products will be refunded. The direct costs of returning the goods (return shipping costs) are borne by the consumer, as provided by law.
  5. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received back and confirmed to be in perfect condition: unused, in their original sealed packaging and with no signs of handling.
  6. The refund will be made using the same payment method the User used for the initial transaction, whenever possible.

ARTICLE 7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

  1. In accordance with Portuguese legislation, returns or withdrawal are not accepted for:
    • a) Goods made to the consumer's specifications or clearly personalized.
    • b) Goods which, by their nature, cannot be returned or are liable to deteriorate or expire quickly.

ARTICLE 8. EXCHANGE AND RETURN POLICY

  1. Without prejudice to the right of withdrawal, any exchange or return requested by the User must be communicated by email within a maximum of 14 days from receipt of the item.
  2. For an exchange or return to be accepted, items must be in exactly the same condition in which they were delivered, with no signs of use, in their original, intact packaging.
  3. If the reason for the return is StarAxe Vault's responsibility (e.g. an item with a manufacturing defect, an item swapped during shipping), the costs of returning and reshipping will be fully borne by the brand. The User has 30 days to make this communication after detecting the non-conformity.
  4. The User must inspect the packaging at the time of delivery. If visible damage to the box caused by transport is noticed, this must be reported immediately to the courier/postal worker or the delivery must be refused, and StarAxe Vault must then be informed by email with photographs attached.

ARTICLE 9. PRIVACY POLICY AND DISPUTE RESOLUTION

  1. The processing of the User's personal data is carried out in strict compliance with the General Data Protection Regulation (GDPR) and applicable national legislation, as detailed in our Privacy Policy.
  2. In compliance with Law No. 144/2015, in the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity (RAL, per the Portuguese acronym).
    • Example: Lisbon Consumer Conflict Arbitration Center (CACCL) or Porto Consumer Information and Arbitration Center (CICAP), depending on where you set your tax address.
  3. This website provides access to the Electronic Complaints Book, available through the link visible in the footer of our homepage.