Refund policy

RETURNS AND REFUNDS POLICY

1. All products purchased on the website www.staraxevault.com may be returned and refunded, provided the User expresses their intention within a maximum of 14 days from receipt, as long as the items have not been used, are in the same condition in which they were delivered, in their original packaging and with the original labels. Whenever possible, the item should be shipped back in the same box in which it was delivered.

2. If you wish to exchange an item, you must return the item via registered mail and then place a new order.

3. Costs associated with an exchange or return will be borne by the User, unless the error was caused by StarAxe Vault.

4. The User must check at the time of delivery that the order is in good condition and was not damaged during transport. If any issue is found, it must be reported immediately to the delivery courier, and StarAxe Vault must also be informed by a single email listing all detected issues. If this is not done, StarAxe Vault will not be able to process an exchange or refund for transport damage that was not reported in a timely manner (without prejudice to the 14-day right of withdrawal referred to in point 1).