Terms and Conditions of Service

PREAMBLE

These general terms and conditions of sale are agreed between Tomás António da Silva Machado, with tax domicile at Rua Professor Sebastião António Morão Correia A86 4º Direito, tax identification number 266198066, hereinafter commercially referred to by its brand StarAxe Vault, owner of the website www.staraxevault.com and the email address staraxevault@gmail.com, and persons wishing to make purchases through the website www.staraxevault.com, hereinafter referred to as the "User".

The parties agree that purchases made through the website www.staraxevault.com will be governed exclusively by this contract, to the exclusion of any conditions previously available on the website.

ARTICLE 1. SUBJECT MATTER

The purpose of these general terms and conditions of sale is to provide and define all the information the User needs regarding the methods of ordering, sale, payment and delivery of purchases made on the website www.staraxevault.com.

These terms and conditions govern all the steps necessary to place an order and ensure the fulfillment of this order between the Contracting Parties.

ARTICLE 2. ORDER AND INVOICING

The User completes their order by finishing the purchase process presented on the website www.staraxevault.com, adding the product(s) or service(s) they wish to order to the shopping cart.

To submit their order, the User must:

a) Register on the website www.staraxevault.com (or proceed as a guest), providing the information requested there.

b) Log in (if they have chosen to create an account, providing the chosen combination of email and password).

c) Complete the information and choose the options offered throughout the checkout process (delivery and billing address, shipping method, payment method, as well as the tax ID and name they wish to appear on the invoice for tax purposes).

The User's final confirmation of the order is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as these General Terms and Conditions of Sale, which will be the only ones applicable to the contract thus concluded.

StarAxe Vault will honor orders received online only up to the limit of available stock. In the absence of product availability, StarAxe Vault undertakes to inform the User as soon as possible.

The data on the invoice is the sole responsibility of the User. The invoice is issued automatically after payment confirmation and, once issued, cannot be reissued with changes.

Orders are valid for 1 day, unless the order is placed under a promotional campaign that sets a different deadline. If payment is not received within this period, the order will be cancelled and the stock or price cannot be guaranteed.

ARTICLE 3. PAYMENT

On the website www.staraxevault.com, StarAxe Vault offers the User the following payment methods:

a) MB WAY

b) Multibanco (Entity and Reference)

c) Credit/Debit Card (Visa, Mastercard)

d) Shop Pay

ARTICLE 4. PRICES

Prices are in Euros, taxes and duties included, taking into account the VAT in effect on the date of payment of the order.

In the event of an obvious computer or technical error in the price of a product, the User will be informed immediately and may choose to receive their order (by paying the correct difference) or to cancel it with a full refund.

Whenever an item is on sale, the type of sale (clearance, promotions or liquidation), the percentage reduction and the duration period are stated, in strict compliance with applicable law.

ARTICLE 5. DELIVERY AND SHIPPING INFORMATION

Shipping costs are added to the order, calculated at the end of the purchase process based on weight, order destination and the rates of the selected carrier.

All products will be shipped via CTT (Correios de Portugal) or a similar carrier contracted for this purpose.

Products are generally dispatched within 48 business hours after payment of the order is received. Shipments and deliveries are made only on business days.

Shipments to mainland Portugal and the islands are made mostly via Correio Registado or Correio Azul.

For international shipments (within and outside the EU), shipping is done via CTT Internacional or an equivalent carrier.

StarAxe Vault guarantees secure packaging and registered shipping of orders. However, it is not responsible for delays exclusively caused by strikes, weather events or customs holds that are entirely beyond the brand's control.

ARTICLE 6. RIGHT OF WITHDRAWAL

The User has the right to withdraw from this contract within 14 calendar days, without giving any reason, in accordance with Portuguese legislation in force for electronic commerce (Decree-Law No. 24/2014).

The period for exercising the right of withdrawal expires 14 days from the day after the day on which the User (or a third party indicated by them, other than the carrier) takes physical possession of the goods.

In order to exercise their right of withdrawal, the User must notify StarAxe Vault of their decision to withdraw by means of an unequivocal statement sent to the email indicated in the Preamble.

In the event of withdrawal from this contract, the full amount paid for the products will be refunded. The direct costs of returning the goods (return shipping costs) are borne by the consumer, as provided by law.

The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received back and found to be in perfect condition: unused, in their original sealed packaging and with no signs of handling.

The refund will be made using the same payment method the User used in the initial transaction, whenever possible.

ARTICLE 7. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with Portuguese legislation, returns or withdrawal are not accepted for:

a) Goods made to the consumer's specifications or clearly personalized.

b) Goods which, by their nature, cannot be returned or are liable to deteriorate or expire quickly.

ARTICLE 8. EXCHANGE AND RETURN POLICY

Without prejudice to the right of withdrawal, any exchange or return requested by the User must be communicated by email within a maximum of 14 days from receipt of the item.

For an exchange or return to be accepted, items must be in exactly the same condition in which they were delivered, with no signs of use, in their original, intact packaging.

If the reason for the return is StarAxe Vault's responsibility (e.g., a manufacturing defect, an item shipped incorrectly), the costs of return and reshipment will be fully borne by the brand. The User has 30 days to make this communication after detecting the non-conformity.

The User must inspect the packaging at the time of delivery. If visible damage to the box caused by transport is noticed, this must be reported immediately to the delivery courier/postal worker or delivery must be refused, followed by informing StarAxe Vault by email with attached photographs.

ARTICLE 9. PRIVACY POLICY AND DISPUTE RESOLUTION

The processing of the User's personal data is carried out in strict compliance with the General Data Protection Regulation (GDPR) and applicable national legislation, as detailed in our Privacy Policy.

In compliance with Law No. 144/2015, in the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution Entity (ADR).

Example: Lisbon Consumer Conflict Arbitration Centre (CACCL) or Porto Consumer Information and Arbitration Centre (CICAP) — depending on where you have your registered tax address.

This website has access to the Electronic Complaints Book, available via the link visible in the footer of our main page.