Refund policy
RETURNS AND EXCHANGES POLICY
- All products purchased on the website www.staraxevault.com may be returned and refunded, provided the User expresses their intention within a maximum of 14 days from receipt, as long as the items have not been used, are in the same condition in which they were delivered, in their original packaging and with the original tags. Whenever possible, items should be shipped back in the same box in which they were delivered.
2. If you wish to exchange an item, you must return it via registered mail and then place a new order.
3. Costs associated with the exchange or return will be borne by the User, unless the error was caused by StarAxe Vault.
4. The User must check, at the time of delivery, that the order is in good condition and was not damaged during transport. If any issue is found, it must be reported immediately to the delivery staff, and StarAxe Vault must also be informed by a single email of all detected issues. If this is not done, StarAxe Vault will not be able to process an exchange or refund for transport damage that was not reported in a timely manner (without prejudice to the 14-day right of withdrawal referred to in point 1).